Services: Perpetual Network Services (PN)

Perpetual Network Services is a unique offering from Zamro focused at the major telecom vendors and secondarily at their carrier customers. 

All telecoms vendors are continually developing new and evolving network systems and service solutions. This doesn't mean that the network services (or network technology) that have been in use by the carriers need to be replaced - simply that the underlying technology is being evolved.  For example the X.25 data services initially introduced in the 1970s is still widely deployed despite that there are many newer vintages of replacement services - the end-customers just don't need any more capability than was initially configured; and the carriers are still enjoying the considerable revenues from these services.

Perpetual Network Service is Zamro's offering to vendors for outsource the management of these legacy, but still useful, networks allowing the telecom vendors to reassign their limited and valuable resources from end-of-life vendor technology to the newer portfolio systems.  

By focusing on managing/ outsourcing the vendor management and support of this legacy networks Zamro has created a Win-Win situation for the Vendors and Zamro as well as the carriers and their end-user customers. 

The Business Model for Perpetual Network Services has been constructed in a flexible manner to account for the different situations of the various telecom Vendors.  

The engagement model ranges from Zamro completely replacing the Vendors in supporting the legacy networks (with the Carriers contacting directly with Zamro) to providing outsourced resources to the telecom vendors (with the vendors retaining the actual contract/ revenue relationships with the Carriers).  

A key client benefit of Perpetual Networks is that critical resources are engaged on priority programs rather than legacy networks.  This can be achieved while still supporting their customers during the final stage of the service life cycle.  

For Zamro, Perpetual Networks is a growth business; there are always going to be a progression of legacy networks from all the vendors; by focusing on the significant efficiencies in managing a broad range of legacy networks spanning multiple vendors the cost per network services will be dramatically lower than any single vendor could achieve.

Perpetual Networks approach to resourcing the various support roles will also assist vendors in managing staff during the evolution of a network into the last stages of the life cycle. 

While providing the outsourcing of the management of these older networks, Perpetual Networks will also look to assuming the vendor support resources.  These resources are otherwise retrenched.  Yet Zamro seeks resources that are comfortable with the legacy networks (rather than newer systems) in the twilight of their careers.  The Perpetual Networks approach to resourcing is to embrace the senior, mature experts, providing them a home that values their expertise and is able to uses these skills across similar vintages of technology.  

With a flexible approach to employment, Perpetual Networks has fully engaged the part-time and flexible workweek and work place locations allowing the senior experts the ability to optimally structure their jobs.

As an extension to Zamro's "Agency" support services for new to the Region organisations, Zamro can also provide the required engineering and post sales management and support services thereby speeding the market entry into the ANZ and Asia-Pacific region.

Benefits for your business:

	Better prioritization of limited resources
	Cost effective way of maintaining support of products through to end of the life cycle
	Indirect retention of prized technical skills
	100%  enjoyment of the revenue stream
	Carrier to Vendor relationship can be retained
	Management of older networks

Everything Zamro undertakes is underpinned by our commitment to quality and customer satisfaction. By delivering on these two fronts we aim to guarantee requests for repeat business. Zamro is certified under the ISO 9001:2000 Quality Standard.

Business Unit
Professional Services		People Solutions		Perpetual Networks
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